Delivery & Returns Policy

Delivery 

All products sent to Mainland UK addresses are sent via Royal Mail 2nd class postage as standard (option to upgrade at checkout).  We aim to despatch within 24 hours of payment. Non-mainland UK or international orders the postage costs will differ.  

No deliveries are made on Bank Holidays. 

Collections may be possible but you must contact us to arrange. 

Returns

If your product has arrived damaged or defective or you have received the incorrect product then you can return it for a full refund.  Please notify us immediately by completing the form giving full details.  Faulty / incorrect products will be refunded in full upon receipt and inspection. 

If you wish to return a product because you have changed your mind or is unsuitable for your use then refunds will be made less any postage costs involved.   

All returned products must be made within 14 days of purchase and must be unused and in the same condition you receive it.  All products purchased and received are your responsibility until they are back in our possession.  

It is important to note that any return claims will not be considered after 14 days of purchase.

We are unable to offer refunds or exchanges on intimate items, such as pierced jewellery - although, if you do have an issue with your order, please do contact us.